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Problem with echo on call S21 Ultra

(Topic created on: 12-04-2021 07:57 AM)
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RuShY
Apprentice
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Hi guys,
I have a really weird problem.
Since last week, shortly after I updated my phone, I have had complaints from people I call to, that they hear themselves talking to me, an echo of them voice.
I have the phone from February and before that I did not have such a problem until last week.
I shook myself in various forums, but I do not find a similar problem and its solution. Please help, because it is terribly annoying. As a primary solution, I have reduced my microphone to a minimum and so the echo is very weak and almost invisible, but from the other side do not hear me very well.

☆ SamSung S21 Ultra ☆
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139 REPLIES 139
Marauderman
Explorer
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UB32 -  I certainly don't blame you for wanting to move to another brand.  Samsung has certainly turned a deaf ear to us.   BTW - did you try rebooting the phone after turning off both variations of Wi-Fi?  Rebooting seems to take care of the problem for many of us, even if it was just a temporary fix.

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beerbarrel
Journeyman
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And that is what I do. I give it a restart every few days. It works but it's a work around. 

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Marauderman
Explorer
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Not that it makes any difference on the problem, but here's a recent link to another kind of problem with the recent Samsung phone series: The Samsung Galaxy S22 can lose half its value in a month | ZDNet

 

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alphf
First Poster
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lol iPhone it is...

Justworkdamnit
Journeyman
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The fix is to give people a phone that works.  Does the same s22 have this problem?  If not then exchange these s21s for s22s

Marauderman
Explorer
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JustWork - I was wondering that myself!  Tell ya what...since you brought up the topic, can we impose upon you to search around this site to see if you can find a thread regarding same?  And then report back here - maybe even with a link.  Being that the S22 has now been out for about 2 months, maybe you'll get lucky in finding something.

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mohsinalam88
Apprentice
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WHY IS THIS THREAD MARKED AS RESOLVED?

 

SAMSUNG HAS DONE NOTHING FIX THIS ISSUE FOR US.

 

THIS PROBLEM STILL EXISTS WITHOUT A SOLUTION.

 

SAMSUNG, ITS TIME TO DO SOMETHING AND TAKE RESPONSIBILITY!!!

Marauderman
Explorer
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In answer to my own request above, I searched out the S22 series to see if this new model might have a similar problem.  it does.  Here's the link:  S22 ULTRA - ECHO PROBLEM - Page 3 - Samsung Members

You can scroll through the pages to see the complaints.  One person thought they might have fix using the Developer Mode - which is not for the faint of heart.  I engaged this mode, but the item in the Developer Mode that seems to potentially work in the S22 series, is not available in the S21 series.

Again - from what I can see in the 3 short pages of complaints, the problem primarily persists when using the wi-fi calling mode.  Those complaint pages will continue to grow, I'm sure.  Anyone know of a good attorney?  Bottom line if this ever became a real case - they'll settle, in about 3 to 5 years, with a discount coupon for another Samsung phone.

Samsung better get on the ball if they don't want their otherwise decent reputation tarnished any more than it is.

Samare
Explorer
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To check if it's a hardware problem, here's the procedure.

 
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mohsinalam88
Apprentice
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I turned off the WiFi calling and the problem went away.

This still means there is a problem and Samsung needs to do something about it.

I just found a temporary solution for now