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No Android 13 for S21+ 5g

(Topic created on: 08-01-2023 07:40 AM)
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Bob72
First Poster
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I have s21+ 5g (sm-g996u1) but stuck on update on October 1
why I am get not getting android 13 upgrade?

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AndrewL
Moderator
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@Bob72: Are you currently inside the region where the device was intended to be used? If you haven't had any luck over the air via Settings > Software update > Download and install, then you can try Smart Switch on your home computer. 

To begin with, please follow the link below, and click on 'How Do I Get Smart Switch On My PC or Mac' to download the relevant version

https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/

Once installed, open Smart Switch, connect your S21+ using the USB cable that came packaged with the device, and look for an update prompt on the landing page, next to your device details.