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New Update UI 6.1 touch screen unresponsive on S21

(Topic created on: 28-05-2024 09:58 PM)
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MPopescu
Explorer
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After installing the latest update on both phones (S21 5G and S21 5G Ultra 512 GB 16 RAM) the touchscreen became unresponsive. I noticed that the date automatically was changed on both phones to 3rd May 16.00.

The only thing that is working are sides buttons. 

I managed to start the recovery console using:
 1. Side button + Volume down to restart the phone
2. Then very quick I change to Side button + Volume up

I wiped the cache partition and also performed a factory reset on S21 5G but unfortunately did not solve the issues. The only change is that the phone is starting the setup (with a padlock locked on top left corner) a new phone but I cannot interact to set it up.

I assume that the main and major issues are with UI.6.1

Is there anything I can do for downgrading the android/UI and recover the information I have on S21 Ultra?

I hope that there is a quick solution as it is so frustrating for having two top phones and to not be able to use any of them. At the moment I'm lucky to have an A70 with older android and UI but I'm thinking of leaving Samsung after many years and products and not buy any other.

Thank you.



224 REPLIES 224
WadeK1970
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This did happen to me.  I purchased a renewed S21 off Amazon.  As part of the refurbishing process, they replaced the battery and screen, so it looked new.  Once I finished the setup process and everything was working fine, I allowed the OTA update from One UI 6.0 to 6.1 and the touch screen became unresponsive.

I later found out it is indeed due to a bug in the 6.1 update that affects "some" users touch screen and nearly all persons with screen replacements, regardless of the method of replacements, Samsung official or otherwise.  Unfortunately, Amazon and other sellers do not disclose this information, so we are all finding out like this, on this thread.

Having said that Amazon was willing to replace it or refund as you have 90 days to return/replace however I would have needed to send back the phone first which would not have been to the local warehouse it came from but the regional office, wait for them verify everything and receive it and then process a return/refund.

So instead, I found a local cell phone repair shop who flashed the ROM back to the 6.0 for $25.  That took more time to drive to shop then to actually flash the phone.  I was in and out in 15 minutes.  Once I got home finished setting up the phone, I turned off the OTA updates and Automatic updates.

The issue is with both Samsung and your carrier where there is that bug in the OTA updates.  And even though they claim they stopped the update to fix the bug and then began re rolling out the updates after fixing it, clearly, they did not fix it.  And they both just point the finger back at each other.

MPopescu
Explorer
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Could you please share the name and the address of the workshop that manage to roll back the
firmware? Maybe there are some more friends here than could benefit of their services.
P.S. If anyone else from UK is aware of any workshops like the above one in , here in UK please let us know too. It would be much appreciated.
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WadeK1970
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Well, I am not in the UK, but I could have gone to any phone repair shop in my area.  They all listed ROM or aka Firmware flash as a service.  It seems to be a standard service in repair shops, there was a list of 20 or 30 in Yelp in my area, I just chose one.  Phone repair and more in Lakewood CO.  6765 W Mississippi Ave, Lakewood, CO 80226

MPopescu
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I went to one in my area, Samsung repair and they offered me to change the screen before debug/check software. I said pass.
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WadeK1970
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The problem with that is the 3rd party screen replacement is the issue.  Replacing the screen will not fix it.  The problem lies in the Firmware, a known bug Samsung has very quietly admitted to in the 6.1 update.  I can't see any shop charging much on a firmware flash downgrade.  It's very quick and even in this day and age in my area it was just $25.

MPopescu
Explorer
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I will have a look if anyone around me could downgrade the firmware for my S21s from Rev B to Rev A. At the moment some answers were not possible due to the firmware downgrade lock put it by Samsung in the rev code.
Also I tried myself ad I couldn't do it.
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EthanElvin2019
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I hope Samsung's official team will address this matter. This issue has persisted for nearly a month, and it's evident that the latest version update they've released is not beneficial for users. Once you update your phone to the latest firmware, there's no straightforward way to revert to a previous version without the necessary tools. They should promptly devise a solution for this.

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Sam Thibault
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Keep posing,  we cant let Samsung get away with this, post anyware you can, reddit, here, youtube etc.  there's power in numbers 

Sam Thibault
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no solution,  my best recommendation is to continue to post about the issue, the more posts the more likely Samsung is to actually fix it 

Sam Thibault
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The second i realized how big this issue actually was is the moment i decided that i would no longer be purchasing Samsung devises, this has been going on for 2 months and Samsung has said and done absolutely nothing 

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