28-05-2024 09:58 PM - last edited 28-05-2024 10:07 PM
08-06-2024 05:34 PM - last edited 08-06-2024 05:35 PM
WHERE ARE YOU SAMSUNG TEAM... CAN YOU TELL US WEATHER YOU ARE DOING SOMETHING ON THIS PROBLEM OR NOTTTTT. WE CANT USE OUR PHONES.
And listen to me, Please do not suggest us to go to Samsung repair and purchase a new original screen. My screen was working fine before your 6.1 update, we want our old phone back for which we spent our money furthermore, it was compatible with our 3rd party screens.
I DONT WANT AI FEATURES RIGHT NOW, JUST RELEASE AN UPDATE FROM WHICH WE CAN DOWNGRADE OUR PHONES AND USE IT. THEN DO SOME AJDUSTMENTS WITH YOUR UI 6.1 UPDATE AND RELEASE IT...PLEASEEEEEEEE.
08-06-2024 07:37 PM
I have the same issue bro. Can I get any solution?
08-06-2024 11:20 PM
Just replying to say that I have this issue to and the fact there's no fix yet. Every samsung device I own is getting sold. S21 Ultra, Watch 4 Classic, Tab s9FE, BudsFE, 65" Tyzien. All purchased this year thousands of dollars so we could integrate into the samsung ecosystem. Very unfortunate Samsung.
09-06-2024 07:06 AM
This situation is problematic. Why didn't they take into account the potential impact on many users when implementing AI features that don't significantly affect everyday phone use? Samsung Official ought to take action by releasing firmware to ensure the phone functions as expected. Considering that the screen comprises about half of the standard phone price, if the screen were inexpensive, there wouldn't have been complaints from the start.
09-06-2024 09:56 AM - last edited 09-06-2024 10:04 AM
There are these solutions for this issue right now..
1: Downgrade your UI through a force firmware but its very risky + it will restore your phone + if you are lucky, you can downgrade. (No hopes for me). You can check this process on Youtube. But I will not recommend it as it's a third party process and if you will make some mistake, then it can make your phone completely dead.
2: Buy the original screen from Samsung Officials which is very very very expensive.
3: Wait like us for Samsung officials to take some action on this.
4: Take your Samsung phone and smash it on a wall, and just go and buy an another phone but make sure that it's not a Samsung phone.
09-06-2024 10:32 AM
I don't think their care about your rant. Even u use original part from Samsung, there are bugs on Galaxy AI for S23 & below ( still can touch using hand).
At my place, they do offer free screen replacement for saber screen only. So non responsive touch not included.
09-06-2024 02:21 PM
4: Take your Samsung phone and smash it on a wall, and just go and buy an another phone but make sure that it's not a Samsung phone. I think I will consider this one out! Shame on Samsung!
09-06-2024 04:10 PM - last edited 09-06-2024 04:11 PM
09-06-2024 04:16 PM
09-06-2024 06:26 PM
This did happen to me. I purchased a renewed S21 off Amazon. As part of the refurbishing process, they replaced the battery and screen, so it looked new. Once I finished the setup process and everything was working fine, I allowed the OTA update from One UI 6.0 to 6.1 and the touch screen became unresponsive.
I later found out it is indeed due to a bug in the 6.1 update that affects "some" users touch screen and nearly all persons with screen replacements, regardless of the method of replacements, Samsung official or otherwise. Unfortunately, Amazon and other sellers do not disclose this information, so we are all finding out like this, on this thread.
Having said that Amazon was willing to replace it or refund as you have 90 days to return/replace however I would have needed to send back the phone first which would not have been to the local warehouse it came from but the regional office, wait for them verify everything and receive it and then process a return/refund.
So instead, I found a local cell phone repair shop who flashed the ROM back to the 6.0 for $25. That took more time to drive to shop then to actually flash the phone. I was in and out in 15 minutes. Once I got home finished setting up the phone I turned off the OTA updates and Automatic updates.
The issue is with both Samsung and your carrier where there is that bug in the OTA updates. And even though they claim they stopped the update to fix the bug and then began re rolling out the updates after fixing it, clearly, they did not fix it. And they both just point the finger back at each other.