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Network issue

(Topic created on: 31-01-2023 06:32 PM)
692 Views
Abdul Quddus
Apprentice
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Dear samsung

I have samsung Galaxy s21 ultra 

My phone has been struggling to maintain a connection to network since late last year. Signal drops in and out randomly at home while other devices are fine.

I have tried my sim card in other phones,

Factory reset, reset network settings, tried to use e-sim, and all other common solutions.

Nothing works. When signal is lost, sometimes turning flight mode on and off will bring signal back for a while.

This happens everywhere from home to town, and I live in a city with 5g available.

Something needs to be done about this. Very disappointed samsung service center didn't response me infact service center told me that everything is fine in software what to do really bad service in samsung 

6 REPLIES 6
-Robot-
Samsung Members Star ★
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You can contact Samsung Support via Members app, under support.

Have you spoken to you Network Provider?
Abdul Quddus
Apprentice
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Therr is no any issue about service provider infact i change my sim card into Hawaii there is no any issue problem in samsung s21 ultra

-Robot-
Samsung Members Star ★
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contact support and have then take a look
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Abdul Quddus
Apprentice
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Contact support where ?

BandOfBrothers
Samsung Members Star ★★
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@Abdul Quddus 

 

Can you run the diagnostic tool in your Samsung Members app to see if that highlights anything please 

As mentioned by @-Robot- 👍  a Samsung Service Centre can assess your phone.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
PaulM1
Moderator
Moderator
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Hi, @Abdul Quddus. I'm sorry to hear that you're experiencing a network issue on your phone. If you're able to elaborate on what is happening, and which steps you have tried, we'll do our utmost to help you resolve this.

Alternatively, if it's easier for you and if you're based in the UK or Ireland, you can reach out to our Support Teams using the methods provided on the webpages below:

https://www.samsung.com/uk/support/contact/ (UK)

or

https://www.samsung.com/ie/support/contact/ (Ireland)

If you happen to be based outside the UK or Ireland, please contact the relevant support team in your region by following the link below, as our colleagues will be ideally placed to assist you further:

http://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/