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My phone won't turn on or charge after dying today

(Topic created on: 12-07-2023 08:27 PM)
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Lauraee
First Poster
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Hello, 

My S21 won't turn on or charge after dying earlier on. I have tried to reboot it using the power and volume keys but this is the only shows 0% and a charger symbol even when plugged in. 

Can anyone advise me on my next steps?

Thank you
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6 REPLIES 6
keith30
Maestro
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Have you got it wet, if you have you'll have to wait until it fully dries out as it won't charge up if the charging port is wet.
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Pugs1957
Samsung Members Star ★
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If the battery ran down, leave it in charge overnight. Try not to leave it run down as it's not good for the battery.
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Meeeowwwwwww
Pioneer
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Sometimes if u leave it chargeing for a long time it will break the battery
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YogeshP
Apprentice
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Not really I leave my phone on charge all night and samsung phones stop charging after it gets 100% it just keeps it there
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Aronovic
Pathfinder
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I had to go wireless as my port is not sitting steady.
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AndrewL
Moderator
Moderator
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@Lauraee: If you have access to a home computer, and you're using the USB cable that came packaged with the phone, please try connecting your S21 via USB, leave it for 5-10 minutes, then check the screen to see if the charging indicator is visible. While connected, please can you also try pressing and holding the Power and Volume Down buttons together for around 10 seconds to see if this helps. You should also try another compatible charger, if possible, to eliminate the possibility that the issue is charger related. 

If the device remains unresponsive, then please head to samsung.com > Scroll to the bottom of the screen > Contact us, and get in touch via your preferred contact method, and an advisor will be able to assist you further, and arrange an engineers inspection. 

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