Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

My mum's S10 has suddenly stopped charging!

(Topic created on: 07-11-2023 06:25 PM)
2588 Views
geriann
First Poster
Options
My mum got her Samsung Galaxy S10 in July 2022, so it's not even 16 months old.
I know the SamsungGalaxyS10 was launched in 2019, but she bought it new [aka never been used before] from a Game store. [aka GAME.co.uk]
Today her SamsungS10 suddenly wont charge!
She's tried the traditional "turn if off, then on" thing & tried a different charger, but they haven't worked.
There's no Samsung store in Peterborough & the Game store we bought it from is now closed.
I don't know what else to suggest to help her.
Does anyone know how to solve this problem?
3 REPLIES 3
Anonymous User
Not applicable
Options
Does it come up with a warning of any kind while attempting to charge it?
0 Likes
neils31
Pioneer
Options
Tried a different cable?
Check port is clear of fluff?
0 Likes
JAMES4578
Samsung Members Star ★★
Options

HI @geriann  Ned to check if any issues highlighted in Diagnostics,go to Samsung Members-Support-Phone Diagnostics and check cable charging.

if no apparent errors best to clean the charging port even if you do not see debris/moisture which can effect the process.

Have any third party apps ben installed recently as some apps can cause issues.  Try running your Device n Safe Mode and if it works there would indicate such a scenario.  see details here https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

I am aware that some customers have found charging issues are solved by clearing the cache partition.  Steps are as follows:

1. Turn off the device.
2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release all three keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.