ID and spam protection is not available

[Masuzyo sichinga]

Caller ID and spam protection is Grey ,it not function 

[TechZilla]

Are you using a beta software? Have you caller id switched on with your network?

[AndrewL · Accepted solution]

@Masuzyo sichinga: Where did you purchase your phone from, and where are you currently based? Caller ID & spam protection uses Hiya, which is a regional and network specific service, so this may be why you are unable to access it.