25-03-2019 09:34 AM
Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
Thanks!
01-04-2019 12:50 PM
what a load of old tosh Colin, Just cos your playing up on the form dont mean they invalidate your claim. If you bought the phone on pre-order and its a model in the promotion they have to suppy the goods as published.
Send us the email stating that your claim has been voided due to inproper behavour on the forum. NO?
UNSUBSCRIBE MATE
01-04-2019 01:03 PM
01-04-2019 01:11 PM
01-04-2019 01:26 PM
Well, just checked today as I hadn't done so for a week or so, and my claim page has now gone to 'processing'- hurrah! So, I'm expecting an email from this DX company....
I've never heard of them before, what have people's experiences been? Since I'm at work 9-5 I hope they don't do a hermes and just lob the parcel in the general direction of the receipient's house! 😉
01-04-2019 01:38 PM
01-04-2019 01:49 PM
@vuholomun wrote:
@ColonelPanicky when was your claim "validated"?
It was validated 12th March
01-04-2019 01:58 PM
Here is my time line,
Claimed - 9th March
Validated - 11th March
Processed - 27th March
Email from DX - 29th March
Delivered - 1st Paril
01-04-2019 01:58 PM
@ColonelPanicky wrote:
I've never heard of them before, what have people's experiences been? Since I'm at work 9-5 I hope they don't do a hermes and just lob the parcel in the general direction of the receipient's house! 😉
Just looked on trustpilot- doesn't make for happy reading esp around people critizing samsung for using them! 😕
01-04-2019 02:14 PM
My timeline:
Claimed 9th March
Validated 10th March...then nothing...
01-04-2019 02:19 PM