From my experience, the delivery driver did not read the note I put on the door, (and it's also a security risk telling people you're not at home!), I should do what I did- wait for the failed delivery/ or pre-empt it and email urgent@thedx.co.uk asking if you can pick up from depot- assuming there is one near you and you are happy to do so! ... View more

So, after contacting urgent@thedx.co.uk (they actually replied quite quickly) I asked if it was possible to pick up from local depot and they obligingly sent me the details where my buds had gone- went there this morning and after around 10 mins of (anxious!) waiting whilst they looked for them, I was handed the parcel at long last! 😀😀   My ''journey": Claimed 8th March Validated 12th March Went to processing sometime last weekend Got the DX email 2nd April Picked up from depot 8am this morning!   Highly recommended emailing the above address if you are having problems with your delivery/ would rather go to depot to pick up- they got back to me within a few hours.   Good luck to the rest of you who are still waiting - am sure you'll get them soon!! 😉   ... View more

Thank you! @KillYourIdols ... View more

Anyone know the number for their customer service (DX) where you can actually speak to a human? In the email I've just got  0333 241 5702 but there are no options other than talking to a computer- anyone know of a code/ word to get through to an actual operator? ... View more

I cannot believe it- I got the email from this DX company yesterday saying they were going to attempt delivery today- since I work 9-5pm and there is no-one else home at the moment, I left a nice message on the door advising of a safe place etc. I got pinged by my CCTV camera about 10:00am- a white van pulled into our drive- the driver got out, looked around (didn't even go to the door), got back in his (unmarked) white van and drove off!!! :@   Haven't got a 'we could not deliver' text from them yet, but I've done 're-attempt delivery' for Monday when there will be someone at home- so annoyed by their service- there is no option to collect from depot unlike any other carrier- even though google maps shows there are two in my home town (Northampton). ... View more

@ColonelPanicky wrote:   I've never heard of them before, what have people's experiences been? Since I'm at work 9-5 I hope they don't do a hermes and just lob the parcel in the general direction of the receipient's house! ;-) Just looked on trustpilot- doesn't make for happy reading esp around people critizing samsung for using them! :-/ ... View more

@vuholomun wrote: @ColonelPanicky when was your claim "validated"? It was validated 12th March ... View more

Well, just checked today as I hadn't done so for a week or so, and my claim page has now gone to 'processing'- hurrah! So, I'm expecting an email from this DX company....    I've never heard of them before, what have people's experiences been? Since I'm at work 9-5 I hope they don't do a hermes and just lob the parcel in the general direction of the receipient's house! ;-) ... View more

Oh, this page has a 15% off coupon for them:   https://smile.amazon.co.uk/SoundPEATS-Bluetooth-Headphones-Earphones-Isolation-Elegant-Black/dp/B07MGT3XL9?ref_=bl_dp_s_web_5799944031 ... View more

As I've said earlier on in the thread- I'm super impressed with these from Amazon- if you're desperate to scratch your 'True Wireless' itch, I heartely recommend them- much better build quality than some I tried for twice the price. Stick them on a wish list and wait for Amazon to inform you there is a lightening deal on them (got mine for £23.99)   https://smile.amazon.co.uk/gp/product/B07JLZX7RS/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1   As I say, the ONLY feature that I find lacking is volume control on the buds themselves, which the Samsung buds will solve with their re-mappable functions! (Yay!)   Cheers,   ... View more

Cracking- thanks for sharing! ... View more

Thanks all for your replies- in answer to your question, just on Reddit and this forum, but not necessarily UK I guess, yeah also got the note about DX- never heard of them! I'm using those soundpeats buds off Amazon- they were on lightening deal for around £20- they're blummin' fantastic for the price, only thing lacking is volume adjustment on the buds- great battery life too! ... View more