25-03-2019 09:34 AM
Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
Thanks!
28-03-2019 04:50 PM - last edited 28-03-2019 04:58 PM
@Fudgy31 wrote:its all just a bit too vague for my liking.
my friend had her claim validated and now its coming up with Claim Status: PENDING
They are trying to get out of providing them to everyone.
How can you got from VALIDATED to PENDING?
Tell your friend to drop them an e-mail on galaxybuds@samsungpromotions.claims or call them on the phone (UK) 0345 216 0144. I have written them an e-mail and they have replied rather swiftly. Don't write to the normal Samsung Customer Support because they don't have much information regarding the Galaxy Buds, they will just tell you to wait until the end of the 30 day period.
PS. I just noticed you have written to the Samsung Promotional Team, I would just give them a call in that case because the status changing like that seems rather off.
28-03-2019 04:54 PM
@KillYourIdols wrote:
@DanielJLMiller wrote:Waittttt how is twat allowed but whatever I accidently wrote earlier got sensored 😂🙄🙄
*****
balls
*****
bumhole
*****
tosser
joey
*****
EDIT: 4/8, Must try harder
A for effort atleast
28-03-2019 05:08 PM
28-03-2019 05:37 PM
Sorry to be off-topic but is there a way to change the stock app-drawer in S10 to vertical scrolling instead of this page style?
28-03-2019 05:39 PM
Just tried to track them and it says claim not found when it said processed yesterday .Wtf
28-03-2019 05:57 PM
I think so they will deliver the earbuds tomorrow.i just got an email from Dx. I apllied for them on 9 March sent for fulfilment on 10 March.
28-03-2019 06:11 PM
28-03-2019 06:20 PM
I use the stock app photo editor from samsung.
28-03-2019 07:21 PM
28-03-2019 07:26 PM
Got mine today and loving them. So pleased and for free even better!