Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Google playstore updates and downloads not working on S21 Ultra

(Topic created on: 16-12-2021 01:24 PM)
7795 Views
stevanon
Journeyman
Options
Anyone else having this issue? I've tried every suggestion from Google and Samsung. I have a list of updates that will "download" but won't "install" (just comes up with an error saying can't install this app while trying to install).

If anyone has a fix please do let me know!

The only thing I haven't tried is a master rest and getting Samsung to have a look at it.
35 REPLIES 35
zedman
Journeyman
Options

Anyone managed to fix this yet? Had Baidu zero help from Samsung. About to ditch this ***** phone. Still can't install or update. 

0 Likes
ironass
Black Belt 
Options

This is a known issue for some users and may be a Google issue. It caused the temporary halt of firmware updates... see...

Samsung halts Galaxy S21 One UI 4.0 update

 

https://eu.community.samsung.com/t5/galaxy-s21-series/samsung-halts-galaxy-s21-one-ui-4-0-update/m-p...

 

However, it is hoped that the latest BULC update fixes this issue. See...

 

[24/DEC/21] BULC. 3rd DECEMBER update

 

https://eu.community.samsung.com/t5/galaxy-s21-series/24-dec-21-bulc-3rd-december-update/m-p/4498297...



-----------------------------------------------------------------
My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
0 Likes
zedman
Journeyman
Options

Installed this update, did nothing to fix the issue. Really don't want to factory reset but it's the only thing left now. It will be a PITA and really annoying if the problem is still there. 

0 Likes
aalllop
Apprentice
Options

I have installed de BULC and I still have the same issue with PlayStore. I have talked to support 

0 Likes
Paul671
Explorer
Options

I hope support can help you.  I tried everything. Only a factory reset fixed the issue. 

https://eu.community.samsung.com/t5/galaxy-s21-series/can-t-install-apps-from-play-store/td-p/437595...

0 Likes
aalllop
Apprentice
Options

No luck. Supoort told me to reinstall the android 12 update

0 Likes
DracoMarco
First Poster
Options

Same issue for me as well. Just started a few days ago.

0 Likes
Kantdog
Pioneer
Options
There's a thread on my page about same issue. So annoying that this hasnt been fixed yet
zedman
Journeyman
Options

Seems mcaffe anti virus is causing the issue. Was able to update my apps using the procedure in https://eu.community.samsung.com/t5/galaxy-s21-series/can-t-install-apps-from-play-store/td-p/437595...

Happy I don't have to factory reset. Hopefully samsung sorts this out permanently. 

0 Likes
aalllop
Apprentice
Options

I have found the problem. I have mobileiron app for the work apps. When i have activated mobileiron to connect to my work i can't update or install apps. If i delete de work apps google play store starts to update and to install

0 Likes