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Factory Reset to get new updates

(Topic created on: 30-12-2022 10:09 PM)
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Jason234
First Poster
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I have Samsung Galaxy S21 5g. Was not getting any updates for phone. Still only had android 11. Every time I would try and update said it would not connect. So did a factory reset. Then got all updates all the way to android 13. Why did I have to factory reset phone to get this to work? thanks

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2 REPLIES 2
-Robot-
Samsung Members Star ★
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Maybe because the OS was hosed? This does happen
keith30
Maestro
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You must have had a bug somewhere in your device and then once you did a factory reset it cleared everything. That's the idea of it, it takes the device back to what it was like when it leaves the factory.