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Earphones not working

(Topic created on: 01-06-2021 09:49 PM)
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Disillusioned
Apprentice
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Galaxy earphones only work anything from 30 seconds to a few minutes. Shut down and restart is only thing to get them working again. Tech say I need to factory reset? Any other ideas please? Very disappointed with my first Samsung phone. My HTC earphones aren't supported, so forcing me to buy new Samsung ones. This of course added to the cost of the phone which comes with nothing. Any help or advice gratefully received please. 
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3 REPLIES 3
xSteveuk
Mastermind
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Hi
When on the samsung members page click on the get help button at the bottom of the page then click on interactive checks then head phone jack to run a test and see if it helps
richmondulo
Explorer
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Are they wireless?
Disillusioned
Apprentice
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No plug in
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