25-07-2022 03:16 PM
I got my new S21 G5 (NOT plus or ultra, NOT FE) today.
Quickstart flyer does not say how to turn it on. i cant turn it on. i wanted to download the manual. therefore i have to register. i registered. IMEI is required. My IMEI (as on the two stickers outide) is rejected as "wrong IMEI". i coudnt find any support except for a stupid chat bot. So Samsung relies on "the community" instead of providing service.
Who wants to help me as an unpaid Samsung service employee ?
27-07-2022 08:47 AM
Yes i now got tel support from Samsung. Phone is used and an old AT&T branded at least 2 years of usage. That is the reason why i couldnt enter the IMEI (in Europe you cant enter american IMEI, i learned). So i sent it back.
Sorry for bothering you and thank you again for helping me.