07-12-2021 11:01 PM
08-12-2021 03:35 AM
08-12-2021 05:27 AM
Hello @liridonzz
May I ask which adapter ?
The Samsung Shop Team have a telephone number and email address you can use.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
08-12-2021 05:32 AM
08-12-2021 05:52 AM
Which adapter is it ?
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
08-12-2021 05:57 AM
08-12-2021 06:31 AM
Ah I understand now the charging brick.
This is usually covered by a 12 month warranty.
May I assume you do not have a Samsung Experience Store local that you could visit to try and get this resolved.
The Samsung Online Shop Team do reply in due course but I assume due to the sheer amount of emails they receive a few days can pass between emails sometimes.
You can obviously send an email via the link supplied in the other reply and they'll get back to you too.
Maybe ask the Samsung Online Shop Team to provide a voucher code you can use to buy a charging brick from the Samsung Online Store or hopefully they can get the item to you ASAP.
Totally understand and appreciate how frustrating this must be.
How are you currently charging your phone !
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
13-12-2021 12:10 PM