Have you had the phone assessed elsewhere to definitely know this is a hardware issue @gray170 ?
Personally I advise people to use a torch to look inside the port just to ensure that the issue isn't a build up of debris.
Samsung would suggest a factory reset after backing up as this is a good way of resolving most issues.
Obviously this would not resolve a hardware issue but as a troubleshooting guide this rules out most other issues.
Then a Samsung Service Centre can assess the phone to determine the issue and advise the best course of action.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
