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Charging port faulty

(Topic created on: 21-04-2023 11:33 PM)
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gray170
Apprentice
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Any idea why Samsung are recommending a factory reset on my phone for a faulty charging port instead of agreeing to fix it and if i don't do a factory reset I'll be charged for the repair! Big brand poor! sorry no customer service they are now no better than apple!
2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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Have you had the phone assessed elsewhere to definitely know this is a hardware issue @gray170  ?

Personally I advise people to use a torch to look inside the port just to ensure that the issue isn't a build up of debris. 

Samsung would suggest a factory reset after backing up as this is a good way of resolving most issues.

Obviously this would not resolve a hardware issue but as a troubleshooting guide this rules out most other issues.

Then a Samsung Service Centre can assess the phone to determine the issue and advise the best course of action.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

somesang
Pioneer
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Sometimes it could be a software issue .does it not charge at all?
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