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Cant update my s21 ultra and i havent received one ui 6

(Topic created on: 10-01-2024 08:31 PM)
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Somie
Apprentice
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So I have posted this before I stay in nigeria and till now haven't received one ui 6 I have tried clearing cache didn't work I have tried smart switch on my laptop didn't work I have tried all possible way still didn't work is there anything I can do 

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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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Samsung send the updates out in waves dependant on region and phone eligibility and serial and build number @Somie  

If a phone has been imported from one country to another then this can occasionally have an impact on the update timeframe. 

If you have a Samsung Experience Store or Samsung Service Centre local then they maybe able to assist. 

If nkt then it would be a case of periodically checking your phone's software update section. 

Ensure there's enough internal storage space for the update. 

I hope you receive the update as soon as. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Bits
First Poster
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Am from uganda why is my s21 ultra not getting andriod 14 am really tired of this

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Filbert sylas
First Poster
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I am from Tanzania, my s21 ultra still in ui 4 android verdion 12 as latest, i tried to update softeware but i failed as seen in attached image

Screenshot_20240309-124033_Software update.jpg

 please i need your help

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