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Cannot use keypad during calls to select call centre options eg i can’t “press 1 to select this option” on my S9

(Topic created on: 13-05-2020 11:20 AM)
126488 Views
SuperSize66
Apprentice
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Help!!!

 

This is an ongoing issue for me and others....I've also heard this is affecting Huawei phones too...I have an S9

 

The issue: during a call (inbound or outbound) the keypad does not recognise/accept me pressing the numbers...

EG the automated voice at a call centre says "press 1 to select this option" - I press 1 and nothing happens - i actually get a "bleep" tone when i hit 1 but it doesn't register and the automated voice just repeats its message until i get fed up of pressing 1 multiple times....

23 REPLIES 23
PaulM1
Moderator
Moderator
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That's strange, @madfrank7. Have you seen the guide below (from Samsung US) and checked whether the suggested steps enable you to resolve this?:

https://www.samsung.com/us/support/troubleshoot/TSG10001545/

Please let me know how you get on.

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AJuk1
Student
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Wow this worked!  I tried everything else and it was driving me nuts!  Thanks

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AJuk1
Student
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Did you try the * in front of the number? For 1 use *1  I also tried everything but this worked!

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Mklm
First Poster
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What worked for me is to turn off 4G calling

Settings> network and internet> sim choose your sim and switch off VoLTE

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