13-05-2020 11:20 AM
Help!!!
This is an ongoing issue for me and others....I've also heard this is affecting Huawei phones too...I have an S9
The issue: during a call (inbound or outbound) the keypad does not recognise/accept me pressing the numbers...
EG the automated voice at a call centre says "press 1 to select this option" - I press 1 and nothing happens - i actually get a "bleep" tone when i hit 1 but it doesn't register and the automated voice just repeats its message until i get fed up of pressing 1 multiple times....
20-11-2024 02:29 PM
That's strange, @madfrank7. Have you seen the guide below (from Samsung US) and checked whether the suggested steps enable you to resolve this?:
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
Please let me know how you get on.
23-01-2025 12:38 PM
Wow this worked! I tried everything else and it was driving me nuts! Thanks
23-01-2025 12:40 PM
Did you try the * in front of the number? For 1 use *1 I also tried everything but this worked!
02-02-2025 11:38 AM
What worked for me is to turn off 4G calling
Settings> network and internet> sim choose your sim and switch off VoLTE