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Wireless Charging Paused

(Topic created on: 11-03-2021 06:57 AM)
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blazefalconburg
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For the last couple of nights, my official Samsung Wireless Charger will not charge my Note 10+ 5G.
I place the phone on the Dock and the battery percentage shows in the centre of the screen as though it is charging, then immediately a little dialogue box pops up at the bottom that says "Wirleless Charging Paused" and the Charging stops.
Tried restarting phone.
Tried turning phone off for 10 minutes.
Tried disconnecting charger from power source for 10 minutes.
Checked for updates.
Tried troubleshooting battery and Charging.

The only other thing I noticed was I starting it in safe mode and the battery dropped from 40% to 1%.
Also I have been unable to boot the recovery menu to refresh the cache, an error message pops up when the phone boots that says something about the wizard finishing!? It's too quick for me to read it properly.

Any help would be appreciated, as I have purchased a new charger to try and resolve it and it doesn't work with the new charger either, so it must be my phone.
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blazefalconburg
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Apparently, looking at the battery information page, when I place it on the wireless charger, it starts and then immediately changes from "charging" to "plugged in, cannot charge wirelessly" obviously it isn't plugged in. I have checked the charger port for debris and it appears perfectly clear, so I am stumped.
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blazefalconburg
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This has now been resolved. Samsung repair van was scheduled and came out to check my phone over. They ended up repairing the wireless charging coil and the charger port under warranty.
Got to love it when warranties and customer service is all done properly. Very pleased.
blazefalconburg
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Little update for anyone interested.

The repair was only successful temporarily, so had to schedule another repair as the same thing was happening after only a week post repair. The repair chap ended up replacing the motherboard. All is well now.
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