Hi @Claired28 (and others),
There should be an update that resolves this - but it might not have made it your devices just yet. This is the latest guidance we've been given:
"Solution 1: App update
1. Run the Galaxy Wearable App
2. If a manual update notification occurs, agree and proceed with the update to check if the problem is resolved.
*Path : (Mobile phone) Wearable app > upper left menu > Wearable information > Update menu is activated if there is plug-in update version > Update
[Plug-in Improved version]
- Watch4 manager: 2.2.11.24010251
- Watch5 manager: 2.2.12.24010251
- Watch6 manager: 2.2.13.24010251
Solution 2: If the app does not update (infinite loading, etc.) or the problem is not resolved even after updating the app
Delete and reinstall the Wearable app, initialize the watch, and reconnect.
1. (Mobile phone) Home screen > Apps > Wearable > Long press > Delete
2. Would you like to delete Galaxy Watch4/5/6 Manager? Select 'Delete' when pop-up occurs
3. (Mobile phone) Galaxy Store > Install Wearable app
4. Watch initialization
5. Watch and mobile phone connection"
If it's still not working for you after that, then please send error reports with log files via the Members app if you're able. (Guide on how to do that here if you need it: https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-re... )
