Whenever you encounter a software issue on a Samsung smartphone, tablet, or wearable it's a great idea to send an error report with log files and an accurate description via the Samsung Members app. This will not only alert the developers to that issue, but also give them good information to analyse what's going on, and produce effective advice and a fix more quickly.
How to send an error report: quick steps
As soon as you can after the issue occurs (within 15 minutes is best):
Samsung Members > Support > Send feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).
(Or, for a shortcut: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)
That will send that report and log files for the Samsung developers to analyse.
How to send an error report: steps with screenshots
As soon as you can after an issue occurs (within 15 minutes is best):
1. Launch the Samsung Members app, and tap on Support on the bottom menu:
2. Scroll down to Send feedback, and tap on Error reports:
3. Select the most relevant category to your issue:
4. Complete the error report with the frequency and an accurate description of the issue. Make sure 'Send system log data' is ticked in order to send software log files to the developers:
5.a. You can also attach files as supporting evidence demonstrating the issue by tapping the paperclip icon on the top right:
5. b. Which will allow you to attach screenshots and voice recordings, along with photos and videos:
6. Once done, just press the arrow on the top right to send:
That will send that report and log files for the Samsung developers to analyse.
You can check into error reports you've sent, and any replies to them, by tapping into Check feedback you've sent:
Shortcut steps with screenshots
Long-press the Samsung Members app icon to get a pop-up menu, and tap into Error reports to get straight to Step 3.
(As a kind of 'life-hack' for error reports, if I can, I try to prep the description (using Samsung Notes) and any supporting evidence such as screenshots/recordings in advance, and then when the issue occurs again I can more speedily put together the error report. Appreciate that it can't always be done though.)
The more accurate information the developers get on something the better, so use the Samsung Members Community to see if others are encountering the same thing as you are, and if they are, to encourage them to send error reports on it too!
See also:
- Galaxy Wearables: How to send error reports (for Galaxy smartwatches, Galaxy Buds): https://eu.community.samsung.com/t5/wearables/galaxy-wearables-how-to-send-error-reports-for-galaxy/...
- What is Samsung Members App and how do I use it?: https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-samsung-members-app/
- Samsung Members app - Error Reporting (Old topic): https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-error-reporting/m-p/509...
