Upgrade programme issue

[ZoomyRamen]

Can we get some form of an update on this? I'm still getting wrong credentials issue. Using the loan number and my last name. 

[Todderik18]

Are you using the klarna order reference number (minus the - and last digit)

[ZoomyRamen]

Yes

[Glenntech]

I think be patient and hang in there. If you have a agreement number, your stuff is in the system.
With the overwhelming amount of orders, things are taking a bit longer to process.
Mine took almost a day to get an acknowledgement email

[Schez66]

Me too, tried to purchase new Galaxy 22 but no joy.

[mattybuk1]

I'm the same! No response as of yet from Customer Service