Unable to add an email account on the samsung email app

[marzzzel]

Hello,

I have been using the samsung email app for years. But all of a sudden i cannot add a new email account.

When i try to add an exchange account the app stops when i try to type in a domain\username.

I already tried to:

• Restart the phone
• Update the app (was already current)
• Deleted the cache and data 
• Deleted the update from Android system webview (and restarting phone after)
• Re updated android system webview (restarted the phone)
• Deleted and reinstalled the email app

The funny thing is, it happens on multiple phones. i tried it on different models:

• Samsung S21 Ultra
• Samsung Xcover 4s
• Samsung A52

Anybody having the same problem?
Is there something i am missing? Any help is appreciated.

[Members_IlPB2EG]

Happening on my Samsung fold 4. Ridiculous that it has to be this hard, especially if you dont have technical experience. Not worth using samsung.

[spython]

It has to do with the way in which the Samsung Email app "talks" to the "Other" servers - the so-called SSL handshake.  Something changed in their requirements.  It would be useful to server admins if they would publish that.

[spython]

It has to do with the SSL handshake the Email app makes with "Other" servers.  They changed something - but it would be useful to know what it requires from mail servers.