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twitter camera roll not showing videos

(Topic created on: 29-01-2021 11:16 PM)
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catrynel_
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hi. i just got the new s21 ultra and i was trying to send my friend a video on twitter, but the camera roll was only showing me the photos, not the videos as well. can someone help me please? 

8 REPLIES 8
Steven9761
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can you find the video file in Samsung My Files? or, if you have Google Photos installed, you can find it there.
catrynel_
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i can't find the vids in "my files". it only shows me the photos.
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Thekidman96
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maybe your app doesn't send videos? what app are you trying to send on?
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catrynel_
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twitter. i had no problem on my s10+ but on the new phone, it doesn't work anymore for whatever reason.
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Steven9761
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when you open 'my files' does your screen look similar to the attached screenshot (i have note9)?

Screenshot_20210129-232914_My Files.jpg

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catrynel_
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yes. if i go directly to gallery or my files i can see all of the videos, but if i go to twitter and try to send a video, i can't find them anywhere. i have to go in gallery, press on the vid and then share the vid through twitter
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Steven9761
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not sure what to do. maybe someone else can help. sorry.
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catrynel_
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i'm currently talking to someone from Samsung support. thank you for trying to help tho :smiling-face: