Starling connected card

[imsam9022]

Hi everyone, I recently added a connected card to my starling account aimed at shopping but I'm not able to add this to samsung pay or google wallet. It comes up with an error messaged saying ' failed to authorise card'. If anyone could help me with this please do.

[lminvti]

Hi there, is your contacttless payments are enabled? If so is your card itself can do contacttless payments? Also make sure your card and address information is up to date in Google payments

[imsam9022]

All of them are set up and up to date

[lminvti]

Have you tried to remove card entirely from Google pay then go into starling app>select card at the bottom. Scroll down and at the bottom it should be option to add to Google pay from within starling app

[imsam9022]

Okay I will try that thanks

[lminvti]

No problem let me know if that works