imsam9022
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19-10-2024 11:56 AM
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Hi everyone, I recently added a connected card to my starling account aimed at shopping but I'm not able to add this to samsung pay or google wallet. It comes up with an error messaged saying ' failed to authorise card'. If anyone could help me with this please do.
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lminvti
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19-10-2024 12:06 PM - last edited 19-10-2024 12:08 PM
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Hi there, is your contacttless payments are enabled? If so is your card itself can do contacttless payments? Also make sure your card and address information is up to date in Google payments
imsam9022
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19-10-2024 12:11 PM
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All of them are set up and up to date
lminvti
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19-10-2024 12:58 PM
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Have you tried to remove card entirely from Google pay then go into starling app>select card at the bottom. Scroll down and at the bottom it should be option to add to Google pay from within starling app
imsam9022
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19-10-2024 01:27 PM
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Okay I will try that thanks
lminvti
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19-10-2024 01:37 PM
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No problem let me know if that works
