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Starling connected card

(Topic created on: 19-10-2024 11:56 AM)
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I have this problem too

imsam9022
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Hi everyone, I recently added a connected card to my starling account aimed at shopping but I'm not able to add this to samsung pay or google wallet. It comes up with an error messaged saying ' failed to authorise card'. If anyone could help me with this please do.
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lminvti
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Hi there, is your contacttless payments are enabled? If so is your card itself can do contacttless payments? Also make sure your card and address information is up to date in Google payments
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imsam9022
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All of them are set up and up to date
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lminvti
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Have you tried to remove card entirely from Google pay then go into starling app>select card at the bottom. Scroll down and at the bottom it should be option to add to Google pay from within starling app
imsam9022
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Okay I will try that thanks
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lminvti
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No problem let me know if that works
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