22-02-2021 01:00 PM in
Sent my samsung S20 Ultra for repair due to faulty software , now received a quote to repair screen and replace battery. Never requested for the screen to be repaired and now being informed that the software issue wont be fixed unless the repair on the screen is carried out . The screen does not affect the phones use its the software .
Anyone else had a issue with trying to get the software sorted under the warranty ?
22-02-2021 01:05 PM - last edited 22-02-2021 01:11 PM
22-02-2021 02:23 PM in
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
23-02-2021 03:52 PM in
@kell85: Our engineers, as part of the inspection/repair process, must address any issues they identify to ensure that they aren't a contributing factor, and to prevent further issues arising. In this instance, as physical damage has been noted during the inspection, which isn't covered by our warranty, this would need to be repaired, and a charge would be applicable to cover this. I understand your concerns completely, however this is the standard process to bring the device back into warranty.