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Original topic:

Snapchat notification

(Topic created on: 22/02/21 14:35)
Davebrad127
Observer
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Mobile Apps & Services

Recently bought the Samsung S21, transferred all my apps ok. I receive notifications for Facebook, Twitter, Whatsapp and other apps, but I don't get anything for Snapchat whatever notification setting i have, I have to actually open the app and then discover I have been sent Snaps or messages. Any answers?

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JAMES4578
Superuser I
Superuser I
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Mobile Apps & Services

Hi @Davebrad127  Check the app has not been put to Deep sleep?   Have you tried clearing the cache and Data?  Go to Settings-Apps-Snapchat-Storage-Clear Cache and Data.  Now Uninstall and reinstall the App.

if still an issue try Wiping cache Partition.

  1. Switch off Device and if Android 11 you need to  connect to computer or plug in USB-C  Headphones.
  2.  Press and hold the Volume Up key and then press and hold the Power key .
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

 

 

 

 

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JAMES4578
Superuser I
Superuser I
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Mobile Apps & Services

Hi @Davebrad127  Check the app has not been put to Deep sleep?   Have you tried clearing the cache and Data?  Go to Settings-Apps-Snapchat-Storage-Clear Cache and Data.  Now Uninstall and reinstall the App.

if still an issue try Wiping cache Partition.

  1. Switch off Device and if Android 11 you need to  connect to computer or plug in USB-C  Headphones.
  2.  Press and hold the Volume Up key and then press and hold the Power key .
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

 

 

 

 

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JAMES4578
Superuser I
Superuser I
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Mobile Apps & Services

Hi @KholaI  Can you check that link, does not work for me.  

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KholaI
Moderator
Moderator
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Mobile Apps & Services

Hi @JAMES4578 

We do apologise for that. The previous comment contained the wrong link. The actual link we were referring to was the following: 

https://us.community.samsung.com/t5/Note-9/Notification-Issue-Snapchat/td-p/521330

Rae
New Member
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Mobile Apps & Services
yes I have the same issue on my s20 and s21 , for some reason certain apps I don't get any app notifications. I don't plan to do a reboot to get notifications 😒
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