a week ago - last edited a week ago
After updating to One UI8 on my S23 Ultra my phone's screen stops responding to touch. I can still use my s-pen but not my fingers. I have to restart the phone and the screen will work again for a short time but eventually stop working again. The fingerprint reader seems to always work.
I have tried turning off all of the gesture settings, extended RAM, accidental touch protection and have turned on enhanced touch sensitivity but none of these made a difference.
I don't want to roll back to One UI 7 if I can help it, but my phone is unusable like this!
Solved! Go to Solution.
a week ago
a week ago - last edited a week ago
I actually figured out what was causing the problem! It's the fingerprint unlock feature (biometric reader).
Anytime I unlock my phone using the fingerprint the screen is unresponsive to touch, though the s-pen will still work. If I unlock the phone by entering a PIN it works fine. So I turned off the fingerprint reader and the phone is working as expected. Again, this only started happening AFTER the update to One UI 8. It was working fine with One UI 7.
Hope this helps anyone else out there with the same problem.
a week ago
a week ago - last edited a week ago
I played around with this a bit more. I was wondering if the problem was the existing fingerprint I had set up in One UI 7 so I went back and removed the existing fingerprint and created a new one, locked the phone and unlocked using fingerprint. Again, the screen stopped responding to touch. Turned off the fingerprint unlock feature (biometric) and the screen started working again normally. The problem is definitely in the fingerprint software.
I had looked on Reddit and found a lot of people had the same problem after upgrading to One UI 7, but no one ever identified the fingerprint unlock as the problem.
This is an easily reproducible problem that Samsung can investigate and hopefully fix.
a week ago
Thursday
I had the exact same issue this morning after updating to UI 8 on my S23 Ultra. Thanks for pointing out the pen. Mine starts up, works till you screen lock it and unlock again with finger print, screen unlocks but then after that nothing works with your finger, use the pen then it works.
Thursday
Thanks, it worked, the fingerprint reader software is no longer working and my phone refresh is ALOT slower so not sure wtf Samsung did, they definitely rolled unverified software, same as what ASUS did in Dec 2024 with BIOS 331 and 331 on the I9 laptops after they friend the CPU through uncontrolled over voltage, just hope Samsung fix this bug of theirs.
Friday
Happened to me too after one ui 8 (s22 ultra). Very very sad thing to expect from a Samsung
Friday
This actually worked for my s22 ultra. Thanks, bud!