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Samsung Store Credit

(Topic created on: 03-02-2024 05:50 PM)
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Piper123
Maestro
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Hey folks

So, I've claimed the £30 Store Credit, added it successfully to my Samsung Account.

I went looking for something to download, found a couple of AOD Themes, both just under. £1 each. Selected Voucher to pay, voucher is there, selected and the screen now shows nothing to pay.

I accept the T&C's box. All is good. Click on pay (it shows £0.00).

Next page - Samsung require me to enter credit card details. 

Why? Nothing to pay.
I'm not giving out card details unless I have to which appears to make the £30 credit worthless.

Discuss 🫠
19 REPLIES 19
PaulM1
Moderator
Moderator
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Hey @Piper123. After you've chosen a paid item from the Galaxy Store, you should be given the option to Use discounts (this is listed underneath the payment options). In this particular scenario, you should be able to do this and complete the transaction without needing to enter any payment information.

I have tested this and you can absolutely bypass any request to add your payment information.

Please let me know how you get on.

Piper123
Maestro
Options
Hi PaulM1

I did indeed select use discounts, then selected my £30 voucher.. ...

However after that it takes you back to the selection screen where there isn't a radio dot next to Discounts so it defaults to Credit Card payment.

Next screen - give us your card details.....

So it isn't working I'm afraid.
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Piper123
Maestro
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PaulM1
Moderator
Moderator
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If you click the Gift card option, I believe this will revert to that and remove the need to input any payment details.

Just in case that option doesn't kick in immediately (not expected, but just covering the possibility), I recommend choosing one of the other payment options that are showing there and then opting for Gift card. 

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TRY2HELP
Helping Hand
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yea it happened to me too, I got £5 voucher from samsung wallet to use on samsung app store.
so I download a theme for my fold 5 cost £2. after that I was thinking to use the £3 left over to download some other themes or icon but it then show £0.00 balance and ask me to put in my bank cards.
so does that mean if you been given a voucher you only can download one time only?
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TRY2HELP
Helping Hand
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p.s I also try the method that @PaulM1 says but still don't work
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Piper123
Maestro
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@PaulM1

Thank you.

No gift card option.

I selected Paysafecard (I have no idea what this is) and that took me to the next page where it said payment successful.

This is worrying as I don't have that card so no idea what I've just agreed to. Perhaps you can reassure me on that.

In the meantime, it is extremely poor of Samsung that this doesn't work.
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Piper123
Maestro
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My post isn't about the amount left on the gift card (balance), it is about how there isn't an option to use the gift card without putting card details in.
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PaulM1
Moderator
Moderator
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Hi, @TRY2HELP. As I understand it, the £5 Galaxy Store credit you received needed to be used on or as part payment in a single transaction. Each promotion has individual terms applied.

As your item cost £2, the other £3 would have been forfeited in this particular instance and this would explain why you were seeing £0 balance and were prompted to add payment details for a subsequent order.

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