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Original topic:

Samsung S21 Ultra SM-G998B/DS Still not getting android 13 update?

(Topic created on: 15-01-2023 05:16 AM)
prasang46
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still not getting an android 13 update?
  

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2 Solutions


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Solution
Daz73r
Helping Hand
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It's probably on hold from the service provider

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Solution
kamil40013
Samsung Maker ★★★
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@prasang46, Someone tinkered with your software. Phone came with INU (India) firmware but someone installed THL (Thailand) firmware. You could try to install new update using Smart Switch for Widnows. If it not detect new Android update then you should go to service centre. They will install correct firmware and resolve problem with automatic updates.

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9 REPLIES 9
kamil40013
Samsung Maker ★★★
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@prasang46, Please post here full screenshot from Software information section in Settings

Solution
Daz73r
Helping Hand
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It's probably on hold from the service provider
prasang46
Journeyman
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Screenshot_20230115-213523_Software update.jpg

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prasang46
Journeyman
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kamil40013

Any thing i can do.

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kamil40013
Samsung Maker ★★★
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@prasang46, As I said we need full screenshot from Software information section to determine whether you have latest firmware or not.

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prasang46
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Screenshot_20230116-103113_Settings.jpg

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Solution
kamil40013
Samsung Maker ★★★
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Mobile Apps & Services

@prasang46, Someone tinkered with your software. Phone came with INU (India) firmware but someone installed THL (Thailand) firmware. You could try to install new update using Smart Switch for Widnows. If it not detect new Android update then you should go to service centre. They will install correct firmware and resolve problem with automatic updates.

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prasang46
Journeyman
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Is it possible to update from odin.

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kamil40013
Samsung Maker ★★★
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@prasang46, It is official community forum so we talking here only about official repair ways.

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