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Samsung members broken update

(Topic created on: 07-04-2025 05:09 PM)
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arianwen27
Big Cheese
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Heyo everyone. Kinda an urgent thing of me saying do not update samsung members.

There's a new update for it on the galaxy store but doing so will break the app. On loading it, you get a server response error and cannot do anything.

The solution is to delete it and download it from the google play store as that has the older version.

I say urgent as if you update the app, you won't be able to read this to know how to fix it 
213 REPLIES 213
Fiona26
Samsung Members Star ★
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I knew there was an issue, I did the uninstall on my tab at the weekend. Downloaded from Google and works perfectly. Today done my updates but the members app continues to be broken on my s25 ultra.

 

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Joeeye
Legend
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Do not update the members app on either Google play or Samsung Galaxy Store. Both are now hosting the faulty version which will render your app unusable. You will need to download an older version from an apk mirror site if you have already done so and wish to revert back to the working app.
Joeeye
Legend
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As stated, both the Galaxy Store and Google Play Store versions are broken. Do not install/update from either if you wish to use a working version.
AmberLouise
Voyager
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Google play one is also having problems. Don't update it
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Joeeye
Legend
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Google Play Store has been updated with the faulty version. Do not update the app there.
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Metalnige
Explorer
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Ok so I updated the app this morning because I was advised to by the app and now I'm getting server response error - 10?!!! I've tried uninstalling and reinstalling from both Samsung store and Google play, so what do I do now?! 

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vialli100
Navigator
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I was lucky, before Playstore got the updated version, I deleted and downloaded again..
JAMES4578
Samsung Members Star ★★
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Hi @Metalnige The problem is with the updated 5.3.00.9 version. Previously the older version was available in Google Play store. Seems your options are to wait for it to be sorted, use web version for community or install an apk with older version. However if doing so be  sure to use one of the more trustworthy sites and if wary leave alone.  Someone found using apkpure sorted it for them.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Fiona26
Samsung Members Star ★
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Didn't know early this morning that both versions were broke before doing updates on s25 😂. Web version will do for now I guess, but I prefer the app. 

Metalnige
Explorer
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Good news for now I've managed to get an older working version from apkpure thanks for your help. 👍 Would be helpful if someone could post on here when a stable new version is available 😎