30-07-2019 03:54 PM
hi there i bought s9 plus when i went germany because the eu warranty works in uk as well. however when i launched the samsumg members app the marketing ads and benefits where all german while i compared to my friends s9 plus uk model she got different benefits but in english. i wanted to know if i can change my region from german to uk so i can get uk benefits.
thanks
30-07-2019 05:04 PM - last edited 30-07-2019 05:05 PM
@natsukuso: Unfortunately if the phone was intended for use in Germany then certain apps and features will be setup for use in that region, including language and region specific offers/promotions. If you open the Members app, tap the 3 dots in the top right and select Settings > Samsung Account > Account Information, does it say 'Germany' under the Country information? If so, are you able to tap on this and adjust the location accordingly?
31-07-2019 07:03 AM
To add what Andrew has wrote @natsukuso you can also access the Samsung community through your phone browser and that'll give you the community in English because you've got your phone setup in English (UK).
02-10-2019 10:17 PM - last edited 02-10-2019 10:20 PM
I bought my s8 couple of years ago on ebay as I wanted a dual sim phone in UK. The phone is optimised for UAE which means I can't add UK bank cards to this phone.
To add annoyance, I can't even see UK as country when I try to add my UK number to my Samsung accoun
09-10-2019 01:12 AM
This is simply a way for Samsung to curb the gray market.