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Samsung Members Account Not Syncing

(Topic created on: 21-12-2023 08:51 PM)
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mzeeshan
Apprentice
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With reference to below Mobile screenshot, when I open Samsung Members app on mobile, its shows me to "set profile" like create username, upload pic etc.

But I have already created my username which can be shown in web screenshot below. From which I am writing this post.

I am writing this post from Web (not from members app) and I am using my same Samsung email to login this account.

is it supposed to sync with my members account? isn't both are same?
In members app it is supposed to show me my username "mzeeshan" instead of asking to create new one.

mzeeshan_0-1703191342187.png

mzeeshan_1-1703191597550.jpeg

 

 

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1 Solution


Accepted Solutions
Solution
Neo001
Legend
Options

If you are in UK / EU then the app and web profiles are same. Otherwise they are different profiles linked to the same Samsung Account.

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4 REPLIES 4
Solution
Neo001
Legend
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If you are in UK / EU then the app and web profiles are same. Otherwise they are different profiles linked to the same Samsung Account.

Piper123
Maestro
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Have you logged in to Samsung Members using this user name and password? It should sync after that 🙏
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mzeeshan
Apprentice
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Thank you Neo.

mzeeshan
Apprentice
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Yes. Same username and password.

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