Samsung Members Account Not Syncing

[mzeeshan]

With reference to below Mobile screenshot, when I open Samsung Members app on mobile, its shows me to "set profile" like create username, upload pic etc.

But I have already created my username which can be shown in web screenshot below. From which I am writing this post.

I am writing this post from Web (not from members app) and I am using my same Samsung email to login this account.

is it supposed to sync with my members account? isn't both are same?
In members app it is supposed to show me my username "mzeeshan" instead of asking to create new one.

[Neo001 · Accepted solution]

If you are in UK / EU then the app and web profiles are same. Otherwise they are different profiles linked to the same Samsung Account.

[Piper123]

Have you logged in to Samsung Members using this user name and password? It should sync after that 🙏

[mzeeshan]

Thank you Neo.

[mzeeshan]

Yes. Same username and password.