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Original topic:

Samsung Health not tracking workout distance after September Update

(Topic created on: 26-09-2019 10:51 AM)
VuYeK
Journeyman
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Hello,

I have problem with my Galaxy S9 and Samsung Health app. After last app update (this which includes these horrible notifications) application aren't tracking distance in workouts. I'm using rollerskating workout and until this update everything worked fine. I have tried other workouts and walking or running are working properly with distance counting, but other workouts (I have checked ~5 other) are counting time, kcal, map is recorded correctly but distance is always 0.0km.

 

Don't use standard replies please. I have cleared app data, uninstalled, cleared cache in bootloader and installed again without success - still same problem. It's app problem after some of september updates.

1 Solution


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MM07
First Poster
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I have the exact same issue as some of you have described on here.. it would track my walking by not cyclying route or distance.

 

I have just gone into my Samsung settings, Apps, Samsung Health setting and i noticed Location Information was off. I tried swicthing it to On and the setting crashed, tried again and it went back on.

 

Now that i have gone back to Samsung Health and gone to Bike Ride the location came on and mapped my current location.

 

I can only assume the updated must have disabled location service in the app.

 

I just need to test it on a ride now.

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27 REPLIES 27
Bpositive
First Poster
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Mobile Apps & Services

I have the exact same problem with inline skate tracking on my Note 10. Quite annoying! 

VuYeK
Journeyman
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It is application problem, I have checked on other OnePlus 6 phone and same problem. Later I have installed older version of app (6.6.x) and it started to work again.

@Anonymous User Please fix this and provide app update, because it is BUG. I don't want to block autoupdates for SHealts forever.

blakhawq
First Poster
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So frustrating, but glad to know it's not just a glitch on my phone as I originally thought. (The distance remains at 0.0 for horseback riding as well 😡 )

VuYeK
Journeyman
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Did somebody checked new version from october. Is it fixed?

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LCollins_9007
First Poster
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Factory Reset the watch it worked for me

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LCollins_9007
First Poster
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Factory reset the watch 

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blakhawq
First Poster
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I use Samsung Health on my Samsung phone, not a watch. Uninstalled the app and reinstalled, still doesn't track distance. 

Sedsamu
Explorer
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I have the exatc same problem  with cycling, football, Jump rope...now even heart rate has been stopped.

 

I am moving to  FIT by Google if this is not resolved soon. 

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Sedsamu
Explorer
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It seems like @Samsung are ignoring us