26-09-2019 10:51 AM - last edited 26-09-2019 10:52 AM
Hello,
I have problem with my Galaxy S9 and Samsung Health app. After last app update (this which includes these horrible notifications) application aren't tracking distance in workouts. I'm using rollerskating workout and until this update everything worked fine. I have tried other workouts and walking or running are working properly with distance counting, but other workouts (I have checked ~5 other) are counting time, kcal, map is recorded correctly but distance is always 0.0km.
Don't use standard replies please. I have cleared app data, uninstalled, cleared cache in bootloader and installed again without success - still same problem. It's app problem after some of september updates.
Solved! Go to Solution.
03-10-2019 12:45 PM
I have the exact same problem with inline skate tracking on my Note 10. Quite annoying!
03-10-2019 11:33 PM
It is application problem, I have checked on other OnePlus 6 phone and same problem. Later I have installed older version of app (6.6.x) and it started to work again.
@Anonymous User Please fix this and provide app update, because it is BUG. I don't want to block autoupdates for SHealts forever.
15-10-2019 03:16 PM
So frustrating, but glad to know it's not just a glitch on my phone as I originally thought. (The distance remains at 0.0 for horseback riding as well 😡 )
21-10-2019 07:56 PM
Did somebody checked new version from october. Is it fixed?
21-12-2019 10:41 PM
Factory Reset the watch it worked for me
21-12-2019 10:42 PM
Factory reset the watch
22-12-2019 04:49 AM
I use Samsung Health on my Samsung phone, not a watch. Uninstalled the app and reinstalled, still doesn't track distance.
27-03-2020 01:06 PM
I have the exatc same problem with cycling, football, Jump rope...now even heart rate has been stopped.
I am moving to FIT by Google if this is not resolved soon.
27-03-2020 01:08 PM
It seems like @Samsung are ignoring us