Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung Health isn't tracking steps properly

(Topic created on: 09-09-2022 03:58 PM)
Chooii
Navigator
Options
Mobile Apps & Services
Hi, I use both my watch to track my steps and over the last few days, it hasn't been tracking properly as its only  counting about a third of the steps it was before just a few days ago.

I was wondering if anyone else was having issues to ascertain if it because of one of the numerous updates of the last few days or if its something I'm doing.
0 Likes
3 REPLIES 3
kamil40013
Samsung Maker ★★★
Options
Mobile Apps & Services

@Chooii, You mean both watch and phone or two watches ?

0 Likes
Chooii
Navigator
Options
Mobile Apps & Services
Phone and watch 5
0 Likes
Chooii
Navigator
Options
Mobile Apps & Services
Finally, I worked it out.

Turns out the phone's body sensors were deactivated which is why it wasn't registering activity.

It's important to me as I work in a supermarket pushing a pickers trolly about for most of my shift so the watch doesn't register most of my steps, my phone that's in my pocket covers that when I'm at work.

All better now.