07-12-2021 11:53 AM
Hello! I am here to ask help to you SAMSUNG! I have Samsung Galaxy A6+ (SM-605FN/DS) But i was a rooted phone but now i put back as normal and firstly cleared all phone and then installed a new (official) firmware (OS) and now how it says in Phone status: Official so all is correct! Now i tryed to open the samsung health but it shows the error message...
Access denied
Unauthorized changes were made to your phone.
Contact Costumer Service for more information
(0x2401040400613061F1A)
Please help me fix this!
P.S I was did a restarts, a app reinstall, a app data cleaned.. everything.. But I think here is something with a changes what made rooting.. Maybe it has some missed license or something Knox or idk.. Just help me fix.. there is too a Error code.. also in this case doesn't work every Knox app ( Secure folder, samsung Health, Samsung pass etc)
I will be happy to resolve this even it take some time...
Gabriel.
Solved! Go to Solution.
16-01-2023 01:06 PM
There is no way around. Its done. 🫤 Knox has security layers wherenis you bypass one or broke that protocl its just done. You cant undo the processnor something.
15-06-2024 09:04 AM
Please try forcing stop the Health app. It worked for me
01-07-2024 08:32 AM
28-07-2024 09:03 PM
Force stopped the app, then restarted. Problem went away.