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Samsung Health App isn't adding steps from automatic work out.

(Topic created on: 07-12-2021 05:33 PM)
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wakejr
First Poster
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Normally when I walk, my watch automatically detects that I am working out after about 10 minutes and starts tracking the work out. It counts the steps towards my daily total steps in Samsung Health. This morning, however, I noticed that even though my workout indicated I took 7700 steps my watch only displayed the steps I took afterwards (around 250). How do I prompt Samsung to count the steps I took during the automated workout to my daily step total? 

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2 REPLIES 2
xSteveuk
Mastermind
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Hi,
Try Below

Clear the cache(temporary files which may cause a bugs) of the Samsung Health through Settings> Apps> Samsung Health> Storage> Clear cache.
If the issue still persist, choose the ''Clear data''.
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CJRhoads
First Poster
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I've cleared cache and cleared data and the problem persists. It worked fine for years but hasn't worked since August 2023. I have a Note 9.

Any ideas on what to try next? 

@xSteveuk wrote:
Hi,
Try Below

Clear the cache(temporary files which may cause a bugs) of the Samsung Health through Settings> Apps> Samsung Health> Storage> Clear cache.
If the issue still persist, choose the ''Clear data''.

 

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