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Samsung Gallery not showing Sync with OneDrive

(Topic created on: 22-07-2023 11:56 PM)
1710 Views
Jhez
Apprentice
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Samsung Gallery not showing "Sync with OneDrive" option, I want to sync my photos and videos...
I already clean cache and data from Samsung Gallery app, OneDrive app, Samsung Cloud app and Samsung Accounts app, also removed and reloging to my Samsung Cloud account, ran wipe chache partition. Still not showing the option.

You know that the option would be above from "Viewing options". Any idea? Something disabled? Please help.

Notes:
* My phone is a Samsung S20 FE 5G.
* My phone and apps are up to date.
* I don't have any linked accounts to my Samsung (it would be the first time).

Screenshot_20230722_170859_Gallery.jpg Screenshot_20230723_120743_Samsung account.jpg Screenshot_20230723_122946_Samsung Cloud.jpg

8 REPLIES 8
UNKNOWNUSERNAME
Samsung Members Star ★
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hi @Jhez My cloud sync normally shows above my photos that I take, like shown below.Screenshot_20230723_002552_Gallery.jpg
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Jhez
Apprentice
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I don't even see the option to activate sync.
I'm sure you can find that option within your gallery app settings, just above.
See my screenshot, it doesn't appear.

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keith30
Mastermind
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Go into Samsung Cloud settings and it's the first top one, under sync apps
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Jhez
Apprentice
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@Fiona26 It's exactly my problem, but they don't come to a solution. Only a "solution" when the Samsung and OneDrive accounts are already connected, in my "Linked accounts" there is nothing.

Jhez
Apprentice
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@keith30 There is nothing, nor on the main screen of Samsung cloud, back up data or settings.

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h3xlay
First Poster
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Did you find a solution?

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Jhez
Apprentice
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No, no solution at the moment. The only conclusion I have is that the option is old.

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