Samsung Dex not installing on windows 10

[Caden Aldridge]

Ive been trying to download the Samsung dex app on my PC, but I get an error message that says "Something went wrong whilst downloading Samsung dex. Then it goes away.

Any help is very much appreciated. 

[AndrewL]

@Caden Aldridge: If you're based in the UK or Ireland, can you confirm if you have attempted to download DeX via the following link?

Samsung DeX | Apps & Services | Samsung UK

If so, and if you're on PC, can you check to see if you meet the minimum specifications?

▷ Windows PC
- OS: Windows 10 (32/64 bit)
- CPU: Intel® Core™ i3 2.4 GHz processor or higher (Intel® Core™ i5 2.5 GHz or higher recommended)
Qualcomm Snapdragon 8cx or higher version
- RAM: 4 GB (8 GB recommended)
- Hard Disk Space: At least 500 MB (recommended)
- USB: One free USB 2.0 port (USB 3.0 recommended)
- Screen Resolution: 1024 × 768, 32 bit or above

[Pugs1957]

The error code means a number of things. Try disabling your AV, also repair .NET Framework in your PC.

[Caden Aldridge]

Tried both of those, didn't work. I downloaded the Net framework repair tool from Microsoft website, didn't work.

[Caden Aldridge]

My pc specs soar above the ones you have listed. Nothing works 

[achilehero]

I managed to install it  by first goind to Windows Task Manager and locating and killing the Windows Installer process. Then it worked

[manavmahajan32]

What to do.... any idea??? using win 10 pro

[Anonymoose1]

You have to End Task for Windows Installer service and then re-try the install.

1. Open Task Manager:

   • Press Ctrl + Shift + Esc to open the Task Manager directly. Alternatively, you can press Ctrl + Alt + Del and select "Task Manager" from the list of options.

   • Find the Windows Installer Process:

     • Click on the "Details" tab in Task Manager to view all running processes.
     • Look for a process named msiexec.exe (Windows Installer), which is the executable file for the Windows Installer service.

   • End the Process:

     • Click on msiexec.exe (Windows Installer) to highlight it.
     • Click the "End Task" button at the bottom-right of the Task Manager window. If there are multiple instances of msiexec.exe (Windows Installer), you may need to end each one individually.