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Samsung Dex not installing on windows 10

(Topic created on: 31-12-2021 12:46 PM)
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Caden Aldridge
Apprentice
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Ive been trying to download the Samsung dex app on my PC, but I get an error message that says "Something went wrong whilst downloading Samsung dex. Then it goes away.

Any help is very much appreciated. Capture45.PNG

6 REPLIES 6
AndrewL
Moderator
Moderator
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@Caden Aldridge: If you're based in the UK or Ireland, can you confirm if you have attempted to download DeX via the following link?

Samsung DeX | Apps & Services | Samsung UK

If so, and if you're on PC, can you check to see if you meet the minimum specifications?

▷ Windows PC
- OS: Windows 10 (32/64 bit)
- CPU: Intel® Core™ i3 2.4 GHz processor or higher (Intel® Core™ i5 2.5 GHz or higher recommended)
Qualcomm Snapdragon 8cx or higher version
- RAM: 4 GB (8 GB recommended)
- Hard Disk Space: At least 500 MB (recommended)
- USB: One free USB 2.0 port (USB 3.0 recommended)
- Screen Resolution: 1024 × 768, 32 bit or above

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Pugs1957
Samsung Members Star ★
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The error code means a number of things. Try disabling your AV, also repair .NET Framework in your PC.
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Caden Aldridge
Apprentice
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Tried both of those, didn't work. I downloaded the Net framework repair tool from Microsoft website, didn't work.

 

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Caden Aldridge
Apprentice
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My pc specs soar above the ones you have listed. Nothing works 

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achilehero
First Poster
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I managed to install it  by first goind to Windows Task Manager and locating and killing the Windows Installer process. Then it worked

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manavmahajan32
First Poster
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What to do.... any idea??? using win 10 pro

help.JPG

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