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Original topic:

Samsung Cloud recover discontinued memo app data

(Topic created on: 30-07-2020 04:48 PM)
Vardenis
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Greetings,

 

Recently my s6 phone broke and I upgraded to an a71. However, this new phone now has "samsung notes" instead of "memos" and subsequently I cannot restore 101 memos stored in my samsung cloud account.

What could I do in this situation?

 

Thanks.

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AndrewL
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@Vardenis: In order to recover your Memos, please open the Samsung Notes app > Tap the 3 lines in the top left > Tap the cog in the top right of the pop up window > Import Data > Memos - From Samsung Account. I hope this helps. 

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AndrewL
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@Vardenis: In order to recover your Memos, please open the Samsung Notes app > Tap the 3 lines in the top left > Tap the cog in the top right of the pop up window > Import Data > Memos - From Samsung Account. I hope this helps. 

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SB417
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Hi All,

 

Followed the steps outlined above.

 

The Notes app found 35 notes to import from my Samsung Account.

 

Samsung Cloud shows that I have 758 notes.

 

I am definitely missing notes.

 

Seems that the app programmers overlooked some detail, when designing the import feature.

 

How do I access the remaining notes?

 

Thank you.

 

 

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SCREEN from Samsung Notes - Import

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Screenshot_20200825-022938_Samsung_Notes[1].jpg

 

 

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SCREEN from Samsung Cloud

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samsung_cloud.png

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Hallotoyou
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This also happened to me, and I think it's because my phone went to sleep before the syncing process was over. I tried it again and babysat my phone through the process, making sure to tap the screen so it didn't go to sleep, and this time all my notes synced. Hope that helps, and good luck!

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Amin Negahdar
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I had 581 memos in my Samsung cloud but only 119 memos were available for being restore. After all, I get back all I want from stolen phone. Tnx from SAMSUNG 🙂😍

Az61
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This was helpful, thanks very much.

However, it is only recovering 31 of my 78 memos and I noticed that it is only recovering memos prior to 2020. All my memos of 2020 and onward are not recovering.

Can you please help?