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Samaung f62 voice related apps not working

(Topic created on: 13-10-2024 03:55 AM)
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Sachin biradarpatil
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Hi,

I am facing problem with mic 1 suddenly. Some apps related to voice like voice recording, voice assistant not working, but call recording and in video voice is recording properly.  I have used mmi code to check mic, only 2nd mic is working, 1st not working. 

I have updated all softwares and open in safe mode also still not working. Also caller receipt getting echo  his voice.

Could please some one tell me how to resolve this.

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AndrewL
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@Sachin biradarpatil: Please try heading to the Samsung Members app > Support (tab) > Phone diagnostics > Mic, then follow the on-screen prompts. Can you hear yourself clearly during the playback of your recording for each microphone? If not, then I recommend arranging for an engineer to inspect your device, as the issue is likely to be hardware related. 

With this in mind, please head to samsung.com > Scroll to the bottom of the screen > Contact us, and get in touch via your preferred contact method, and an advisor will be on hand to assist you further. 

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