13-10-2024 03:55 AM
Hi,
I am facing problem with mic 1 suddenly. Some apps related to voice like voice recording, voice assistant not working, but call recording and in video voice is recording properly. I have used mmi code to check mic, only 2nd mic is working, 1st not working.
I have updated all softwares and open in safe mode also still not working. Also caller receipt getting echo his voice.
Could please some one tell me how to resolve this.
13-10-2024 11:01 AM
@Sachin biradarpatil: Please try heading to the Samsung Members app > Support (tab) > Phone diagnostics > Mic, then follow the on-screen prompts. Can you hear yourself clearly during the playback of your recording for each microphone? If not, then I recommend arranging for an engineer to inspect your device, as the issue is likely to be hardware related.
With this in mind, please head to samsung.com > Scroll to the bottom of the screen > Contact us, and get in touch via your preferred contact method, and an advisor will be on hand to assist you further.