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S24 ultra is not changing

(Topic created on: 11-08-2024 01:07 PM)
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Members_I02TZk2
Student
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I have my S24Ultra only for a month. This morning it's stop charging. I have tried with 3 charger. It's not charging at all. These charger are working fine with other Samsung phone.

4 REPLIES 4
-Robot-
Samsung Members Star ★
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I would contact support and have them take it in for repair

Have you ran diagnostics on the members app?
Members_I02TZk2
Student
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Can't run as no charge.

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-Robot-
Samsung Members Star ★
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Try use wireless if possible, otherwise, I would contact where you got it from or support

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TechZilla
Samsung Members Star ★
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This might sound stupid but I am trying to help, have you got a case on your s24 ultra? Sometimes it stops the charging cable going fully into the charging port. It feels like it is in fully but it's not and as a result won't charge. It has happened to me in the past, try without a case and see what happens, also try a wireless charger too, if it charges via wireless charger and not USB then it's possible something is stuck in the port or it's damaged. Let me know how you get on with this.
TechZilla - Samsung Members Star
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