S23 ultra can't connect to network in my area

[Lisa0904]

I have been using my S23 ultra for  almost 2 yrs now without any issues until about a month ago when i couldn't connect to the network (no voice or data services).

I have tried everything that's recommended in similar posts to no avail: network reset, toggling mobile network, sim manager checks etc.

When i insert the simcard in another phone i can connect perfectly. When i insert a different somcard it also doesn't connect yet it connects in another phone.

Can i please get help, what should i do as I'm losing so much work because of this

[Robin999]

Have you tried the SIM card in both slots? What network provider are you with?

[Piper123]

I'm intrigued.

The S23 Series was launched Feb 23 so how have you had this device "for almost 2 years now" when it can only be a year and one month old?

[Lisa0904]

I tried, still nothing

[Lisa0904]

Hi, i don't have the energy to address the exact time I've had the phone. If you can't help please don't derail from the problem i have raised. What difference does it make if I've had it for 1 yr 2 months vs 2 years. It feels like almost 2 yearsto me and that shouldn't be an issue????

[Robin999]

Have you spoken to your network provider at all. They may have a solution.

Also, there's a diagnostic tool available for the SIM card via the support tab in the members app. Give it a try and post back with the results.

[Bigtasty65]

You have checked, of course, that you haven't accidently turned Flight Mode on in the quick settings? It's easily done, I've done it myself on one occasion.

[Piper123]

I asked the question because if you inadvertently advised the incorrect handset, the solution may have been different.

So yes it does make a difference and my comment was rightly intended.....