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S23 ultra can't connect to network in my area

(Topic created on: 20-03-2024 06:45 AM)
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Lisa0904
Apprentice
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I have been using my S23 ultra for  almost 2 yrs now without any issues until about a month ago when i couldn't connect to the network (no voice or data services).

I have tried everything that's recommended in similar posts to no avail: network reset, toggling mobile network, sim manager checks etc.

When i insert the simcard in another phone i can connect perfectly. When i insert a different somcard it also doesn't connect yet it connects in another phone.

 

Can i please get help, what should i do as I'm losing so much work because of this

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7 REPLIES 7
Robin999
Maestro
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Have you tried the SIM card in both slots? What network provider are you with?
Piper123
Samsung Members Star ★
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I'm intrigued.

The S23 Series was launched Feb 23 so how have you had this device "for almost 2 years now" when it can only be a year and one month old?
Lisa0904
Apprentice
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I tried, still nothing

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Lisa0904
Apprentice
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Hi, i don't have the energy to address the exact time I've had the phone. If you can't help please don't derail from the problem i have raised. What difference does it make if I've had it for 1 yr 2 months vs 2 years. It feels like almost 2 yearsto me and that shouldn't be an issue????

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Robin999
Maestro
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Have you spoken to your network provider at all. They may have a solution.

Also, there's a diagnostic tool available for the SIM card via the support tab in the members app. Give it a try and post back with the results.
Bigtasty65
Hotshot
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You have checked, of course, that you haven't accidently turned Flight Mode on in the quick settings? It's easily done, I've done it myself on one occasion.
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Piper123
Samsung Members Star ★
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I asked the question because if you inadvertently advised the incorrect handset, the solution may have been different.

So yes it does make a difference and my comment was rightly intended.....